The Terms and Conditions set out an agreement between the owner, Petronus and the Caretakers.
Submission of a booking amount will confirm the owner/s acceptance of the Terms and Conditions and their desire to progress with the booking.
On completion of booking, the owner will receive a call from Petronus. Information of the caretakers will be shared through the call.
Payment must be made online.
Cancellations must be notified to Petronus in writing within 24 hours of the service.
You agree to provide full and detailed information in the Booking Form about your dog/s or cat/s. During your continued use of Petronus services you agree to keep us informed of any changes to your pet’s Booking Form.
In case of any harm caused by the pet to the caretaker, the owner will be held liable as per the terms of the Dangerous Dogs Act 1991.
You agree to supply enough food for the duration of your pet’s service plus water and food bowls, bedding, lead and any toys which will help your pet to settle. If insufficient food is supplied at the start of the service you agree to refund the us the costs incurred purchasing more food.
If your pet causes damage to the caretaker’s person or belongings, other than reasonable tear and wear, you agree to reimburse any reasonable cost incurred by the carer in this event.
If your pet is aggressive or bites during its board it will be charged to cover the medical expenses of the care taker, will be payable by yourself upon your return.
Petronus will use all care to ensure the happiness, safety and welfare of your dog/ cat. If however your dog / cat becomes unwell or has an accident during his board, we will take him to a Veterinary Surgery. You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog/ cat is insured against sickness, accident, injury and third party liability prior to the start of the board. The booking form gives the caretaker authorisation to take your dog/s to the Vet’s if necessary, whilst also confirming you will either reimburse us any fees or pay the Veterinary Surgery directly, which-ever applies.
Although we make every effort to ensure your dog/s or cat/s is cared for to our usual high standards we cannot be liable for loss, injury or death.
You agree to terms each time you board your pet.
Photos taken of your dog/s or cat during the board will be the property of Petronus and the carer and may be shared on our website and social media sites. Should you not wish for your pet’s photos to be shared, please let us know. Please note no details of your dog or cat exact holiday location will be given out, the security of dogs is paramount.
If meal timings and meal portions are not specified in the first meeting then care service will go ahead with what they feel is right for the pet.
Everything to do with the pet has to be specified on the first meeting itself by only one person from the pets family. We refrain from speaking to multiple people from same family for one pet to avoid any miscommunication.